Refund Policy

Last Updated: October 23, 2026

1. Introduction

At Primediart (https://primediart.com/), we strive to provide professional digital services and deliver work according to the requirements agreed upon with our clients.

This Refund Policy explains the conditions under which refund requests may be considered for services provided by Primediart (“we,” “our,” or “us”).

Our services include website design and development, eCommerce solutions, branding and graphic design, SEO and content writing, AI Search Optimization, social media management, digital marketing, data entry, data scraping, and other digital solutions.

Because many of our services involve customised work, creative development, and the allocation of professional time and resources, refund eligibility depends on the nature of the service, the stage of the project, the agreed terms, and applicable law.

By purchasing our services or engaging us for a project, you acknowledge this policy, together with the applicable quotation, project agreement, and Terms & Conditions.

2. Refund Eligibility

Refund requests will be reviewed individually, taking into account the agreed scope of work, payments received, work completed, project progress, and the circumstances of the request.

A refund may be considered in situations such as:

• A duplicate payment has been made for the same service.
• A payment has been received but the agreed project has not commenced, and the applicable cancellation terms permit a refund.
• Primediart is unable to deliver an agreed service for reasons attributable to us and cannot reasonably resolve the issue.
• A material part of the agreed service has not been delivered, subject to the applicable agreement and law.
• A refund is otherwise required under applicable law or an agreed written refund commitment.

Approval of a refund will depend on the circumstances and any applicable contractual or legal requirements. This policy does not guarantee a refund in every situation listed above.

3. Cancellation Before Work Begins

If you wish to cancel a project before work has started, please contact us in writing as soon as possible.

Where no project work has commenced, we will review the cancellation request in accordance with the applicable quotation, payment terms, and any cancellation conditions agreed upon before the project began.

Any refund may be subject to deductions for authorised third-party expenses or other amounts that may lawfully be retained under the applicable agreement.

If a specific project agreement establishes a cancellation period or refund guarantee, that agreement will apply to the extent of any inconsistency with this general policy and applicable law.

4. Refunds After Work Has Started

Once work has commenced, Primediart may have already allocated professional time, creative resources, technical expertise, and project management effort to your requirements.

Consequently, payments relating to work already completed, delivered, or performed may not be refundable, subject to the agreed terms and applicable law.

If a project is cancelled after work has started, we will assess the work completed, outstanding deliverables, project expenses, and any unperformed portion of the agreed services.

Where a refund is appropriate, the refundable amount will be determined according to the applicable agreement and legal requirements.

We encourage clients to contact us promptly if they have concerns about a project so that we can discuss a suitable resolution before further work is undertaken.

5. Website Design and Development Refunds

Website design and development projects may involve research, planning, wireframes, mockups, visual design, coding, testing, integrations, and revisions.

Refund requests for these projects will be assessed according to the agreed scope, project milestones, approvals, and work completed.

A refund may not be available for work already completed or approved, subject to applicable law and the project agreement.

If the delivered work materially differs from the agreed specifications, please notify us in writing and provide details of the issue. We will review the matter and, where appropriate, offer corrections or revisions within the agreed scope.

Domain registrations, hosting services, premium themes, plugins, third-party licences, and other external purchases may be subject to separate provider terms and refund restrictions.

6. Graphic Design, Branding, and Creative Services

Custom creative services may include logo design, branding, brochures, business cards, flyers, infographics, social media graphics, presentations, newsletters, and other design deliverables.

Because these services are developed according to individual client requirements, refund requests will be reviewed based on the agreed brief, project progress, delivered concepts, revisions, and applicable agreement.

A change in personal preference or business direction does not automatically entitle a client to a refund where the agreed work has been performed.

If a design does not meet the approved project brief, please provide specific feedback so that we can assess whether the issue can be resolved through revisions or another appropriate solution.

Any included revision allowance and the treatment of additional revision requests will be governed by the relevant quotation or project agreement.

7. SEO, Content Writing, and Digital Marketing Refunds

SEO, content writing, AI Search Optimization, social media management, and digital marketing services may involve research, content creation, campaign planning, optimisation, reporting, and ongoing professional work.

Refund requests for these services will be reviewed according to the services purchased, work performed, campaign period, deliverables, and applicable agreement.

We cannot guarantee specific search engine rankings, organic traffic levels, leads, sales, advertising results, or visibility in AI-generated search results unless a specific commitment is expressly agreed in writing and is legally enforceable.

A lack of immediate results or a change in search engine algorithms does not, by itself, establish entitlement to a refund for services properly performed.

If you believe that an agreed deliverable has not been provided or that the service materially differs from the agreed scope, please contact us with the relevant details for review.

Advertising expenditure, platform charges, software subscriptions, and other third-party costs are subject to their applicable terms and may not be recoverable from the relevant provider.

8. Data Entry, Data Scraping, and Other Digital Services

Refund requests for data entry, data scraping, and other digital solutions will be assessed according to the agreed requirements, completed work, delivery status, and applicable project terms.

If you identify a material error or omission in a deliverable, please notify us with sufficient information to allow us to investigate the issue.

Where appropriate, we may correct errors or provide the agreed remedy within the original scope of work.

Refund eligibility will depend on the circumstances, the work completed, the applicable agreement, and any rights that cannot lawfully be excluded.

9. Situations Where Refunds May Not Be Available

Subject to applicable law and the terms of your agreement, a refund may not be available in circumstances such as:

• The agreed services have been completed and delivered.
• The client has approved the relevant work or milestone.
• The request is based solely on a change of mind after substantial work has been performed.
• Delays have resulted from missing client materials, delayed feedback, or failure to provide required approvals or access.
• The client requests additional work or a different scope that was not included in the original agreement.
• The client is dissatisfied with subjective creative preferences despite the work meeting the agreed specifications.
• Third-party expenses have already been incurred and cannot reasonably be recovered.
• The client has supplied inaccurate, incomplete, or misleading project information that materially affects delivery.

These circumstances do not remove any refund or other rights that apply under mandatory law or an express contractual commitment.

10. Duplicate Payments and Billing Errors

If you believe that you have been charged more than once for the same service or that a billing error has occurred, please contact us as soon as possible.

Include the relevant invoice or project reference, payment date, amount, and transaction information so that we can investigate.

Where a duplicate payment or billing error is confirmed, we will arrange an appropriate correction or refund in accordance with the applicable payment arrangements and law.

11. How to Request a Refund

To request a refund, please contact Primediart through our Contact Us page:

https://primediart.com/contact-us/

Please include the following information in your request:

• Your full name and business name, if applicable.
• Your registered email address or the email used to engage our services.
• Project name, invoice number, or other relevant reference.
• Date and amount of payment.
• The service for which the refund is requested.
• A clear explanation of the reason for your request.
• Relevant supporting documents or correspondence, where appropriate.

Providing complete information will help us review your request efficiently.

We may contact you for additional information or clarification before making a decision.

12. Review and Resolution Process

After receiving a refund request, we will review the relevant project records, payment information, agreed scope, completed work, and supporting details.

Where appropriate, we may discuss alternatives such as corrections, revisions, completion of outstanding deliverables, or another mutually acceptable resolution.

We aim to respond to refund enquiries within a reasonable timeframe. The time required to resolve a request may vary depending on its complexity and the information available.

A refund will not be considered approved until we have confirmed the decision to you in writing.

13. Refund Processing

Where a refund is approved, it will generally be returned through the original payment method where practicable and permitted by the payment provider.

The time required for the funds to appear in your account may depend on the payment processor, bank, card issuer, and payment method.

If the original payment method is unavailable, we may contact you to arrange an appropriate alternative, subject to verification and applicable requirements.

Any lawful deductions or adjustments will be explained where applicable.

14. Project Cancellation and Termination

Clients who wish to cancel an ongoing project should notify us in writing.

Following a cancellation request, we will review the status of the project, work already completed, outstanding payments, third-party commitments, and any applicable refund entitlement.

Where a project is terminated, payment obligations for services already performed and authorised expenses will be handled in accordance with the applicable agreement and law.

Cancellation does not automatically entitle a client to a full refund of all amounts paid.

15. Chargebacks and Payment Disputes

If you have a concern about a payment or believe that a service has not been delivered as agreed, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

Please provide the relevant invoice or transaction details and explain the issue.

We will review the available information and respond appropriately. Nothing in this policy prevents you from exercising any lawful rights available through your bank, payment provider, or relevant authority.

16. Legal Rights

This Refund Policy is intended to explain Primediart’s general approach to refunds and cancellations.

Nothing in this policy excludes, restricts, or replaces any consumer protection, refund, cancellation, or other right that cannot lawfully be excluded under applicable law.

Where a written project agreement or service-specific refund guarantee provides additional rights, those terms will apply according to their wording and applicable law.

17. Changes to This Refund Policy

Primediart may update this Refund Policy from time to time to reflect changes in our services, business practices, payment arrangements, or legal requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

Changes will apply as permitted by law and will not override existing contractual or statutory rights.

We encourage clients to review this page before engaging our services.

18. Contact Us

If you have questions about this Refund Policy or wish to submit a refund request, please contact us through our official website.

Company: Primediart

Website: https://primediart.com/

Contact Page: https://primediart.com/contact-us/

Email: info@primediart.com

We will review your enquiry and respond within a reasonable timeframe.

By engaging Primediart’s services, you acknowledge this Refund Policy together with our Terms & Conditions and any applicable project-specific agreement.

This policy should be read alongside our Terms & Conditions: https://primediart.com/terms-conditions/

For information about how we handle personal information, please review our Privacy Policy: https://primediart.com/privacy-policy/